Learn how REVIEW 365 collects, uses, and protects data for review automation, analytics, and support.
Information we collect
- Business contact details (name, email, company, role) when you request a demo or contact us.
- Survey and review data you choose to process through REVIEW 365 (e.g., customer feedback, responses, sentiment).
- Usage and device data (pages visited, clicks, browser type, IP address, approximate location) to improve reliability and performance.
How we use information
- To provide and improve REVIEW 365 features, including survey flows, AI replies, analytics, and notifications.
- To communicate about product updates, support, and security notices.
- To detect abuse, maintain service quality, and comply with legal obligations.
Sharing and third parties
- We do not sell personal data.
- We may share data with trusted processors (e.g., cloud hosting, analytics, email delivery) under confidentiality and data protection terms.
- We may disclose information if required by law or to protect the rights, property, or safety of REVIEW 365, our users, or the public.
Data retention
- We retain data for as long as needed to provide the service or comply with legal requirements.
- You can request deletion of your account data; some logs may be retained for security and compliance.
Cookies and tracking
- We use cookies and similar technologies for authentication, preferences, analytics, and reliability.
- You can control cookies through your browser settings; disabling cookies may impact functionality.
Security
- We use industry-standard safeguards (encryption in transit, access controls, monitoring) to protect data.
- No method of transmission or storage is 100% secure; please use strong, unique credentials.
Your rights
- You may request access, correction, or deletion of your personal data, subject to applicable law.
- If you are in a region with specific privacy rights (e.g., GDPR), you may have additional rights such as data portability or objection to certain processing.
International transfers
- Data may be processed in countries other than your own. We use appropriate safeguards when transferring data across regions.
Updates
- We may update this policy to reflect product, legal, or operational changes. Material updates will be noted on this page with a revised date.
Contact
- Questions or requests: [email protected]
- You can also reach us via the contact form.